Electrical Outage Update
On Sunday evening, August 16th, approximately 5,000 residents in Chaska experienced a power outage that occurred at about 8:00 pm and lasted between 2-3 hours.
It was discovered there was a fault at our Minnesota River Substation from water leaking into the system that caused the transmission line breaker to open. Once the problem was isolated City electric crews coordinated with Xcel Energy to re-energize the substation transformer. Anytime there are multiple crews working on the same issue there are extra steps involved to insure the safety of everyone, which all takes more time.
The Chaska Electric Department sincerely regrets any inconvenience this caused to the community. One thing we struggle with is how to pass information onto our customers, as not knowing what is happening can be very frustrating for people.
Usually during an outage, by the time customers can be updated, we are very close to re-energizing. We would rather have the crews work on restoring the power as safely and quickly as possible, than send out numerous status updates that take time. We do not have anyone in the office after hours and our phone system can usually handle the volume. But on Sunday night, with over 5,000 people without power, the phone system could not handle the influx of calls.
The City is currently in the preliminary stages of setting up automatic updates on Facebook and Twitter. We are also looking into other ways to implement an outage management system.
The City of Chaska thanks residents for their patience during an outage of this magnitude and commends Xcel Energy and the Chaska Electrical Department for their work in restoring power to the area.