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For electric, water, and sewer emergencies, call 952-448-4335.
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Payments can be made the following ways:
In accordance with City of Chaska Code of Ordinances, Section 8-27, a delinquent account that is not paid in full by 8:00 a.m. on the scheduled day of disconnection, shall be scheduled for disconnection and charged a service fee ($50 during regular business hours, $70 after business hours), plus MN State sales tax.
A location scheduled for disconnection shall not be permitted to continue service or to re-establish disconnected service until the account has been paid in full, required deposits have been paid in full and the service fee has been paid in full.
You can call Chaska Utility Billing at 952-448-9200 to enter into a Payment Agreement to avoid any interruption in your electric service due to delinquency of your utility account. The following organizations provide financial assistance and may also provide budget counseling:
For complete qualifications and application information, please contact these organizations directly.
Yes. You can sign up online at Direct Payment Plan or call City of Chaska Utility Billing at 952-448-9200. Automatic payments are deducted on the 12th of each month. There will be a message on the monthly bill when the automatic payment plan is in effect.
New Remit Address and Customer Account Number Customers who pay their Chaska Utility Bill using a bill-pay service or bank must update their payment instructions to reflect a new remit mailing address.
Mail your payment to:
City of Chaska Utility BillingPO Box 9307Minneapolis, MN 55440-9307
Please also update your instructions to include both parts of your new account number, as shown on both the top of your bill and on the remit stub: Be sure to include the dash: 123456789-12345678. If unable to insert a dash, be sure to leave a space: 123456789 12345678. Do not combine the two parts of your account number without either the dash or a space. If you have any questions, please call the City of Chaska Utility Billing Department at 952-448-9200 to speak to a Customer Service Representative, available from 8:00 a.m. to 4:30 p.m., Monday thru Friday.
Most electric meters are read from the outside.
While water meters are usually located inside the residence, we typically read your water meter by remote from outside your home. On occasion, we may need to gain access to your water meter if there is a problem with the remote. If necessary, we will contact you to schedule an appointment to gain access to the inside meter.