Residential Wireless Internet Access only $19.99 per month!

FAQs

(Q) Who will be my Internet Service Provider if I sign up for the chaska.net wireless Service?

(A) Chaska.net will provide both the connection (via wireless) and will act as the ISP providing Internet access.

(Q) What type of equipment do I need in my home to pick up the wireless signal?

(A) Chaska.net will provide each account with a wireless bridge that will connect to our wireless network and to your computer or router. We recommend that you purchase a Broadband Router/Firewall to provide protection between the Internet and your personal computer. These can be purchased at most electronics stores.

(Q) What speeds will the service provide?

(A) Residential customers will experience speeds up to 1.2Mb per second depending on various conditions including: 1) The number of simultaneous users on the system, 2) Your location in relation to one of our access points.

(Q) The price of $19.99, is that an introductory price? Is there a setup fee? Are there any other fees for service?

(A) The price of $19.99 for Residential Service, is the monthly fee, it is not an introductory price.  There are no other service fees associated with your account, however there are add on services available such as external antennas.

(Q) Is your new wireless service compatible with a Macintosh or Linux based systems?

(A) Yes, our system uses standards based devices such as 802.11b/g wireless, and Ethernet connectivity. As long as your computer has either an Ethernet card or 802.11b/g wireless card, it should be capable of connecting to connect to our system.

(Q) Can I share the connection with more than one computer in my home?

(A) The chaska.net residential service will allow only one physical device to connect to the system per residential account. However, we recommend that you purchase an Broadband Router/Firewall to provide protection between the Internet and your personal computer which will also give you the ability to share the connection with multiple computers. A router/firewall can be purchased at most electronics stores.

(Q) Does the chaska.net service require a phone line?

(A) No, the chaska.net service is provided via a wireless connection and wireless bridge that we provide as part of your subscription.

(Q) Does the chaska.net service stay connected 24/7 or does it have to connect every time I want to use it?

(A) The chaska.net service is an "always on" connection. The service requires that users log on via a web page to utilize the service.

(Q) Are there any minimum requirements for my computer to access this system?

(A) Your computer must have either an Ethernet (wired) or wireless 802.11 card installed.

(Q) Will the service be available in Chanhassen, Victoria, Carver, or any other nearby city?

(A) Our wireless residential service is currently available within the city limits of Chaska.

(Q) When will the service be available?

(A) Service is currently available. Signup online and have your bridge delivered to your home in 1-3 business days, or stop by City Hall to signup and walk out with the equipment.

(Q) My computer is located in the basement, will this affect performance of the Chaska.net Wireless Internet?

(A) We do not recommend placing the bridge in a basement, even if it is a walkout because the wireless signal does not typically penetrate the foundation well enough to get satisfactory performance. We do offer 25 ft. crossover cables to replace the existing 8 ft cables. You may also want to consider setting up a wireless home network. This would allow you to leave the bridge upstairs along with a wireless router, which broadcasts your own home wireless signal. Your computer in the basement will then pickup on your own wireless signal and connect to the internet through your wireless router. Wireless networking kits are available at most computer/electronics stores.

(Q) Will my computer be safe from viruses and spy-ware on your system?

(A) Your computer is connected directly to the internet where it is quite likely that it will be come in contact with viruses and spy-ware. Setting up a router/firewall, and keeping up-to-date anti-virus software and spyware removal is recommended.  Chaska.net is not responsible for any damages or data loss resulting from viruses, spyware or malware.

(Q) What can I do to help boost my speeds?

(A) If you would like to help boost your speeds, we are offering external antennas (additional cost) at City Hall.  These antenna can often help connection abilities improve significantly. We also have 25” network cables that may aid you in locating the bridge to a location more favorable for our wireless network.

(Q) Are you still making improvements to the network?

(A) We are continuing to monitor the network and make adjustments when necessary.

(Q) How do I get signed up in the Lake Hazeltine Woods or the Chaska Place Apartment Complexes?

(A) These apartment units have hard-wired connections and service is available separately from our wireless service offerings.

(Q) How do I setup my email accounts?

(A) Users may create Google App accounts (up to terms of service limit) from this website.

(Q) What do I do if I forget my email password?

(A) If you do forget your email password, give us a call at 227-4638 (INET) and we can schedule a reset for you.

(Q) Can I run my own Web, Email, DNS, Application or Game server?

(A) We do not allow servers of any type to be run on the chaska.net wireless network.

(Q) What security risks are imposed by the Chaska.net network being wireless, can anyone see my data?

(A) This is a common concern of the wireless network. The truth is that you are connecting to the open web and someone could potentially "see" your traffic on our wireless network, or after your data leaves our network and is on the wired connection using certain types of programs. This is no different than any other providers network and this could give anyone access to any unencrypted passwords or data. This is why most websites, such as banks and online retailers, have secure connections or https://. This ensures that all information that is passed between your computer and their servers is encrypted so that if anyone does intercept the information, it will not be readable.

(Q) Do I have to return the City provided chaska.net wireless bridge if I discontinue chaska.net service?

(A) Yes.The wireless bridge provided by the City of Chaska must be returned to City of Chaska, One City Hall Plaza, Chaska, MN 55318-1962.Customers that do not return the chaska.net wireless bridge or return a damaged bridge will be billed a $150.00 equipment fee plus Minnesota State sales taxes.

(Q) What are the Terms and Conditions associated with a Residential Account?

(A) Please read our Terms Of Service.